You Ask, We Answer
Everyone has a few questions
Below you will find the answers to many of our (FAQs) frequently asked questions
regarding treatments and facilities here at The Physiotherapy Centre, Widley, Waterlooville.
Help Centre
Neuro Fit Classes Now Available!
Neuro Fit is a group class specifically created for people who have had a stroke or suffering from neurological conditions such as MS and Parkinson’s Disease. The class is lead by a fully trained rehab practitioner so the exercises are specific to the conditions and abilities of those taking part. A key component of these…
We Are More Than Just Physiotherapists, We Are A Team!
Not only do we have a team of physiotherapists and sports therapists, we have an amazing admin team. They work closely with the team of practitioners to enable them to concentrate on what they do best … making you better! They are also able to provide answers to your questions (well, non-clinical ones). As you…
How do I use my Bupa insurance to pay for physiotherapy?
We get asked on very regular occasions as to how to use medical insurance to pay for treatments. We deal directly with many of the main insurance companies, including Bupa – AXA PPP, Aviva, Cigna, WPA. Dealing directly with the insurance companies means that there is one less thing for you to have to worry…
How do I book my physiotherapy appointment online?
We have recently updated our online booking system. We are now using a practice management system called Nookal, which uses it’s own booking system. The system uses a few really simple steps: Select the service you require, e.g. Male Pelvic Health, Physiotherapy, Sports Therapy and Women’s Health Select which practitioner you prefer – you can…
What is surfers ear?
Due to prolonged exposure to the elements, surfers ear is best described as bony growths (exotosis) of the ear canal, due to the ear trying to naturally protect the ear from continual exposure to water and wind. In most cases it causes a slight narrowing of the ear canal that does not need medical intervention…
Is surfers ear the same as swimmers ear?
Swimmers ear normally occurs with people whose ears are exposed to water regularly through activities like swimming (hence the name). This regular exposure can cause bacteria to manifest in the ear canal causing infection of the ear canal. This maybe painful, itchy and have a sensation of fulness or pressure and in some cases may…
How can the clear clinics and wax removal help?
In regards to surfers ear – as the ear canal is narrow, you are more likely to get up buildup of earwax that doesn’t clear itself naturally, causing reduced hearing (feeling of being under water muffled), feeling of ‘fullness or pressure’ or trapped water in the canal. If water is trapped behind the wax, the likelihood of…
Which insurance companies do you accept?
We work directly with many of the main private medical insurers, so we are able to bill them direct for your treatment. We work with Bupa, Axa PPP, Cigna, WPA and Aviva. If you are insured by another company (such as Vitality or Benenden) we can provide you with a full invoice/receipt for you to…
Why do you not accept all insurance companies?
Some insurance companies can be very difficult to work with – they dictate the terms by which we have to work with them, which include fees we can charge, length of appointments, treatments we can offer and how long it takes for them to pay us. Therefore we only with the most flexible of insurance…
Do you provide me with a receipt so I can claim my treatment costs back?
We certainly can provide you with a full invoice/receipt for you to claim back the costs of your treatment. The receipt will include: Treatment description Cost of treatment Date of treatment Practitioner’s name and membership number of the HCPC (this is not applicable to our Sports Therapists) The full amount that you have paid, and…
Why do you charge for cancellations?
We only charge for cancellations that are less than 48 hours before the time of your appointment. If you cancel with less than 48 hours notice we make a small charge. The charge is to cover some of the costs we incur when an appointment is cancel late and we wont be able to rebook…
Why are there different prices to see different staff?
Our physiotherapy team have all been trained to the highest standard and they all have specialities in certain areas of physiotherapy. For example, Neuro Physiotherapy, Orthopaedic Physiotherapy and Paediatric Physiotherapy. Alongside this, we have specialists in Women’s Health and men’s health. We also have Hydrotherapy and Shockwave specialist practitioners. Some of which cannot be found…
What Our Clients Say…
You Ask, We Answer
What is the cost of physiotherapy?
Find out about the costs of the initial assessment and follow up sessions of MSK physiotherapy.
How long is a session of physiotherapy?
A top question is about how long the sessions are, here we explain about the length of MSK initial and follow up sessions.
Do I need a referral to be treated by you?
To get your treatment at The Physiotherapy Centre, do you need to get a referral from your GP or Consultant?